Frequently Asked Questions (FAQ)
Welcome to the Tjfly Help Center. Below are answers to common questions about ordering, shipping, returns, and customer support.
1. How long does it take to process my order?
Orders are generally processed within 1–3 business days after payment confirmation.
2. How long does shipping take?
Estimated shipping transit time is 7–15 business days after dispatch.
Including processing time, the estimated total delivery period is generally 8–18 business days.
3. Where are orders shipped from?
Tjfly orders are shipped from the United States.
4. How much does shipping cost?
Applicable shipping charges are displayed at checkout before you complete your purchase.
5. Can I track my order?
Yes. When tracking information is available, it will be provided through your shipping confirmation or relevant order tracking information.
6. What is your return policy?
You may request a return within 30 days after delivery.
Please contact hello@tjfly.com to begin the process.
7. Who pays for return shipping?
For non-defective items, customers are responsible for return shipping costs.
For damaged, defective, or incorrect items, please contact us so we can review the issue and provide an appropriate resolution.
8. How do I request a refund?
Email hello@tjfly.com with your order number and the reason for your request.
Approved refunds are issued to the original payment method, subject to applicable law and payment processing requirements.
9. Can I cancel or change my order?
Please contact us as soon as possible.
We will review whether changes or cancellation are still possible before shipment.
10. What if my order arrives damaged or incorrect?
Please contact us with your order number, a description of the problem, and relevant photographs.
We will review your request and assist with an appropriate resolution.
11. How can I contact customer support?
Email: hello@tjfly.com
Phone: +1 720-370-2252
12. What company operates Tjfly?
Tjfly is operated by Overcast Hill LLC.
Business Address:
1500 N Grant St Ste N
Denver, CO 80203
United States
Website: https://tjfly.com/